Return and Refund Policy

Effective Date: 01/01/2026

At 2WELLS, we are committed to providing high-quality dietary supplements. This policy outlines your rights and our return procedures in accordance with applicable consumer protection laws in New Zealand, the United States, and other jurisdictions where we operate.

Nothing in this policy limits or excludes your statutory rights.

1. Your Consumer Rights

For Customers in New Zealand

Under the Consumer Guarantees Act 1993 (CGA), our products must:

  • Be of acceptable quality
  • Be fit for purpose
  • Match their description
  • Be free from defects

If a product fails to meet these guarantees, you are entitled to a remedy.

For Customers in the United States

If you receive a defective, damaged, or incorrect product, you are entitled to a replacement or refund in accordance with applicable consumer protection laws.

We stand behind the quality of our products and will work with you to resolve any legitimate product issue.

2. Faulty, Defective, or Incorrect Products

If your product is:

  • Faulty
  • Damaged in transit
  • Incorrect
  • Not as described

Please contact us within a reasonable timeframe after receiving your order.

Depending on the situation, we may offer:

  • Replacement
  • Refund
  • Store credit

For New Zealand customers:

  • Minor issues may be repaired or replaced.
  • For major failures (as defined under the CGA), you may choose a refund or replacement.

Proof of purchase is required.

3. Change of Mind Returns

Because dietary supplements are ingestible products and subject to hygiene and safety standards:

We cannot accept returns of products that have been opened, used, or tampered with unless required by law.

If the product is:

  • Unopened
  • Unused
  • In original condition
  • Returned within 14 days of delivery

We may, at our discretion, offer:

  • Refund
  • Exchange
  • Store credit

Return shipping costs for change-of-mind returns are generally the responsibility of the customer unless required otherwise by law.

4. Products Damaged in Transit

If your order arrives damaged:

  • Notify us within 48 hours of delivery
  • Provide photos of packaging and product

We will arrange a replacement or refund as appropriate.

5. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

  • Opened supplement containers
  • Used products
  • Products damaged due to misuse
  • Products past expiry

This does not affect your statutory rights if the product is faulty.

6. Refund Processing

Approved refunds will be processed to the original payment method within a reasonable timeframe, typically within 5–10 business days.

Processing time may vary depending on your bank or payment provider.

7. International Orders

Customers outside New Zealand and the United States may be subject to local consumer protection laws.

Unless required by law, international return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

8. How to Request a Return

To request a return or report an issue, please contact:

2WELLS

Email: [Insert Email Address]

Order Number: [Required]

We will provide instructions on the next steps.

9. Limitation

Except where required by law, refunds will not be issued for dissatisfaction based solely on personal taste, preference, or individual results.

Individual responses to supplements may vary.